THE CHALLENGE
Your tenants need answers at 2am. Your team should not have to be awake.
Property management is a 24/7 job. Tenants call about leaking faucets at midnight. Prospective renters want to schedule viewings on Sunday afternoon. Owners expect monthly reports and instant updates on their investments. And your team of two or three people is expected to handle it all.
The reality is brutal. Missed calls mean frustrated tenants. Slow maintenance responses lead to property damage and bad reviews. After-hours coverage means either paying for an answering service or burning out your staff. And as your portfolio grows, the communication burden grows exponentially.
Novasoft AI gives your property management company a tireless digital team member. Our AI chatbot and voice agent handles routine tenant communication, triages maintenance requests, answers lease questions by reading your actual documents, and works across WhatsApp, phone, email, and SMS.
PAIN POINTS
Problems that cost you money every single day
Tenant inquiries overwhelm your small team
Every tenant has questions: rent payment dates, lease terms, parking rules, move-out procedures. Your team answers the same questions hundreds of times per month. Each interruption pulls them away from higher-value work like property inspections and owner relations.
After-hours emergencies go unaddressed
Burst pipes, lockouts, and heating failures do not wait for business hours. Without 24/7 coverage, tenants either cannot reach anyone or your staff gets middle-of-the-night calls. Answering services are expensive and cannot actually solve problems.
Maintenance request tracking is chaotic
Requests come in via phone, text, email, and in-person visits. Without a unified system, things slip through the cracks. Tenants submit the same request three times. Vendors do not get dispatched promptly. Property owners only hear about issues when they become expensive problems.
Scaling your portfolio means scaling your headcount
Every 50-75 properties you add means another full-time staff member just to handle communication. At $45,000+ per hire including benefits and training, growth gets expensive fast.
THE SOLUTION
An AI assistant that knows every property in your portfolio
We build a custom AI agent that reads your lease agreements, knows your property rules, and communicates with tenants on their preferred channel. It handles the routine so your team can focus on growth.
WHY NOW
Why property managers are adopting AI faster than any other industry
Property management has one of the highest communication-to-revenue ratios of any industry. Your team might handle 500+ tenant interactions per month across a 100-unit portfolio. Most of those interactions are routine: rent payment questions, maintenance requests, lease clarifications, and move-in/move-out procedures.
Traditional solutions are not scaling. Hiring more staff at $45,000+ per person adds cost that cuts into your management fees. Outsourced call centers give generic answers that frustrate tenants. And answering services just take messages without resolving anything.
AI automation finally offers a real solution. A well-trained AI agent can resolve 80-90% of tenant inquiries instantly, 24 hours a day, at a fraction of the cost of a single employee. It never calls in sick, never has a bad day, and gets smarter over time as it handles more conversations.
HOW IT WORKS
Up and running in days, not months
Our team handles the entire setup. You just tell us how your business works and we build the AI around it.
Upload your property documents
We ingest your lease agreements, house rules, maintenance procedures, and vendor lists. The AI learns your specific portfolio.
Connect your communication channels
Set up WhatsApp, SMS, phone, and email. Tenants reach your AI on whatever channel they prefer.
AI handles inquiries and maintenance
Routine questions get answered instantly. Maintenance requests get triaged and dispatched. Emergencies get escalated immediately.
Your team handles the exceptions
Complex issues get routed to your team with full context. You review AI conversations anytime and refine responses.
REAL RESULTS
Manage more properties with fewer people
Property management companies using Novasoft AI dramatically reduce their communication overhead while improving tenant satisfaction. Here is what our clients report.
“We manage 120 properties with just two people. Before the AI, we were drowning in tenant calls. Now the AI handles 85% of inquiries on WhatsApp, triages maintenance requests overnight, and our tenants actually prefer it because they get instant answers.”
TECHNOLOGY
Tech stack we use for property management
WhatsApp Business API
Full integration with WhatsApp Business. Tenants message directly and get instant AI responses. Supports photos, documents, and voice messages.
Document Intelligence
AI reads and processes lease agreements, house rules, and property documentation. Gives accurate, property-specific answers to tenant questions.
Property Management Software Sync
Integrates with AppFolio, Buildium, Rent Manager, and other PM platforms. Maintenance requests, tenant records, and lease data stay in sync.
Emergency Escalation Engine
Smart triage system that identifies true emergencies, contacts vendors, and alerts on-call managers. Routine requests get queued for business hours.
FAQ
Common questions about AI for property management
MORE INDUSTRIES